Privacy Policy:

You can shop at www.floormatsnmore.com online with confidence. We only use your credit card once to charge your order and we do not store your credit card information. We only use your personal information to get your order to you and to send you updates via email. We do not share your personal information.

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e–mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the do we use cookies? section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
* To personalize your experience (your information helps us to better respond to your individual needs)
* To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
* To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
* To process transactions
* To send periodic emails

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non–personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Shipping Information:

Usually, unless otherwise stated, orders placed with Floor Mats n' More are shipped within 1–4 business days via UPS or FedEx.


Refund and Returns Policy

RETURN REQUEST CLAIM DEADLINES

* Shipment Damaged Goods: 48 Hours of Delivery Receipt (may require up to 1-3 weeks processing by carrier)
* Non-Defective Goods: 30 Days
* Defective Goods: 30 Days
* Mis-Shipped Goods: 10 Days

FEES

* Defective Merchandise: No Fees with Product Replacement
o subject to policy re-stock fees when product is not replaced
* Non-Defective Merchandise: 15% Re-Stock Fee in Most Cases
* Unauthorized, Refused, and Undeliverable Returns
o subject to related shipping and re-stock fees
o may be subject to $10.00 shipping carrier penalty fee
o Floor Mats n' More takes possession of unclaimed, unauthorized product returns after 60 days

RETURNS REQUEST PROCEDURE

Submission Process
All return requests, including non-defective, defective, and damage claims must be submitted via the Floor Mats n' More Support Ticket system, found here:

Please allow 1-2 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy.

ACCEPTED RETURN REQUESTS

Non-Defective Merchandise Allowed within 30 Days
For delivered merchandise that involves "buyer remorse" or other non-defective or non-damaged reasons for return, Floor Mats n' More will accept requests formally submitted to Floor Mats n' More for final approval. In order to qualify for approval, all non-defective return requests require merchandise to be in new, unused, and resellable condition as determined by Floor Mats n' More. To submit an ideal non-defective return request, please describe the reason for non-defective return: ie product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for all non-defective returns, excluding the following brand exceptions: iTouchless (25% restock fee); PureWater 2GO (20% restock fee); Meyda (30% restock fee); Napier (25% restock fee); First Aid Only (20% restock fee); Open Air Cinema (20% restock fee). Please refer to the "Prohibited Non-Defective Return Requests" to review merchandise disallowed for returns.

Defective Merchandise Allowed within 30 Days
For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, Floor Mats n' More will accept requests formally submitted to Floor Mats n' More for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. To submit a defective return request, please use exact details to describe the nature of the alleged defect(s): ie specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at the expense of Floor Mats n' More (depending upon availability). If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the Floor Mats n' More customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default, Floor Mats n' More is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer. If product received on a defective claim is deemed non-defective by Floor Mats n' More, it is the Floor Mats n' More customer responsibility to cover return shipping costs. Or, Floor Mats n' More customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Damaged Merchandise Allowed within 48 Hours
All damaged good claims must be submitted to Floor Mats n' More within 48 hours of original delivery receipt. Damaged goods qualify as a result of packages being allegedly disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims submitted to Floor Mats n' More must be promptly filed in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Mis-Shipped Merchandise Allowed within 10 Days
All shipments involving final delivery of incorrect merchandise should be submitted to Floor Mats n' More within 10 days of delivery receipt. Mis-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the Floor Mats n' More customer. If mis-shipment return requests are not submitted within 10 days of delivery, claims will be treated as non-defective return requests. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Required information for mis-shipment claim requests include the following: model number(s) ordered vs. model number(s) received, additional digital photographs will help expedite claims processing. Floor Mats n' More will furnish return shipping labels for all incorrectly shipped merchandise.

PROHIBITED NON-DEFECTIVE RETURN REQUESTS

Custom Manufactured Goods
Inventory that is custom produced based on immediate order demand does not qualify for non-defective returns. The following brands are designated as "custom manufactured" and do not qualify for non-defective return: Pro Tour Memorabilia, limited GT Styling merchandise, hand-signed Upper Deck merchandise, Superstar Greetings, and limited ATN merchandise.

More than 30 Days after Delivery Receipt
All non-defective return requests submitted after 30 days will be subject to denial by Floor Mats n' More.

WARRANTY COVERAGE

All return requests submitted after 30 days by Floor Mats n' More customer are defined as Manufacturer Warranty claims. Warranty claims must be submitted directly by the end consumer to the product manufacturer for additional support. Warranty periods vary by manufacturer; most non-custom manufactured merchandise includes a One Year parts/labor warranty. Contact Floor Mats n' More for further manufacturer warranty coverage details as needed.


Your Consent

By using our site, you consent to our privacy policy.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on October 02, 2011

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